Frequently Asked Questions

Below are a few FAQs to help you out. If your question is not listed, feel free to contact our Help Desk and we’ll sort you out.

Why does Greenleaf Music offer subscriptions?
We are happy to have the whole catalog, including subscription exclusive content, available to you. Subscriptions offer a way to interact with our artists, keeping you up to date on their latest and most compelling work. It’s also a way to gain access to rare and unreleased material, giving you an unprecedented glimpse into each artist’s process. You can discover new music that you might not otherwise have heard and enjoy cost savings on purchases from our store. And by becoming a subscriber, you directly support Greenleaf artists and our ongoing efforts to release quality material. Your subscription is shared proportionally among all the artists on the label.

Why should I sign up for a subscription rather than just buying the downloads or CDs of my favorite Greenleaf artists?
When you subscribe to Greenleaf Music, you get access to our entire catalog of recordings, including exclusive-to-subscriber content. The revenue from your subscription is then pooled and shared among our artists, proportional to their presence in the catalog. You’ll be joining a global community that’s directly benefiting our artists.

Which Subscription Tier should I choose?
Tier 1 – $75 per year. If you’re happy streaming music and don’t want to purchase physical copies, then Subscriber Tier 1 is for you. At only $75 per year, you can listen to all of the music produced by Greenleaf Music artists through Bandcamp.

Tier 2 – $125 per year. If you hunger for more than the basics, you’ll want access to more material that is part of the Subscriber Series. Tier 2 subscribers get 20% off every item at the Greenleaf Bandcamp Store and, of course, can stream every minute of every record that has ever been released on Greenleaf Music through Bandcamp. You’ll also get seat reservations at Greenleaf events and meet-and greets with artists after events. In addition, you’ll receive two Subscriber Series CDs: Metamorphosis (2017) & UPLIFT (2018).

Tier 3 – $175 per year. If you’re a super fan and want to experience the music live and in person (in addition to physical cds), go with Tier 3. You’ll get seat reservations at Greenleaf events, and meet-and-greets with artists after events. And you’ll get the same benefits as Tier 2 subscribers: access to all Greenleaf Music through Bandcamp and digital downloads of the exclusive Subscriber Series — plus 30% off purchases. You’ll also receive two Subscriber Series CDs: Metamorphosis (2017) & UPLIFT (2018) PLUS two additional CDs from among our newest releases and free tickets (2) to a Dave Douglas show of your choice.

When did your subscription move to Bandcamp?
After using our own proprietary platform on Greenleafmusic.com for over ten years, we decided to move our subscription offerings to the Bandcamp platform to take advantage of the great services that they offer. Our Bandcamp subscription service launched on November 3, 2017 and our proprietary system shut down on April 1, 2018.

When does my subscription expire?
Your Bandcamp subscription is an annual subscription (365 days). It is automatically renewed every year until you choose to cancel.

Please note: Your annual subscription rate is the rate you originally signed up at. It will not change as long as you are a subscriber.

How do I cancel my subscription?
You can cancel at any time by visiting your Settings page on the Bandcamp site or app. Once you cancel, your subscription will continue up through the year for which you’ve paid. Bandcamp doesn’t issue partial refunds for unused time in a subscription period, but you will not be charged the following period.

Why would I want to buy sheet music?
Accessing the sheet music provides another way to experience the music and allows fans to dig deeper into the artist’s process. While most of the sheet music is available as PDFs for download, several are available as sturdy physical books printed on bleed-proof, high-visibility white paper, bound together with a classic spiral for easy page turning. This is a great way to study the compositions and solos as well as play the music yourself.

What are the differences between the Series Recordings?
Download-Only Series: This series is a collection of live sets performed at the Jazz Standard by different Dave Douglas bands, including: Brass Ecstasy (2009), Keystone (2007), and the Dave Douglas Quintet (2006).
Paperback Series: Paperback releases are packaged in a minimal but distinctive cardboard slip-sleeve with full credits and information. This provides our community with access to live shows from a variety of Greenleaf artists that might otherwise never have been made available.
Greenleaf Portable Series: Unlike the other series, this one is entirely studio-oriented: short albums, quickly recorded and dispersed to fans without complicated post-production. For these recordings in 2011, Dave Douglas lead sessions with different groups and players harkening back the shorter, more informal sessions that were the backbone of jazz recording for many years. All are available as digital albums.

I forgot my Bandcamp password. What can I do?
Please refer to Bandcamp’s troubleshooting queries here.

Why is Greenleaf Music using Bandcamp as their sales platform?
Rather than invest in building our own e-commerce infrastructure, we decided to use the flexible platform that Bandcamp offers. Bandcamp makes it easier for small labels and independent musicians to sell directly to fans by enabling purchase of physical releases and merchandise, with a completely customizable pricing structure and design. You can link seamlessly from Greenleaf Music to our Bandcamp pages for any of the Greenleaf Music artists and securely purchase any of our physical products there.

My purchase did not properly download. Can you help?
If you’re having a problem like this, please refer to Bandcamp’s FAQ here or send an email to our Help Desk. We have a few email-based solutions that will get you your purchased music as fast as possible.

I already have a Bandcamp account. Do I need to create a new account for a Greenleaf subscription?
You can use your existing Bandcamp account (username and password). Make sure that you are logged into Bandcamp before you make your purchase on our subscription page.

Why can’t I download the Subscriber Series music on Bandcamp?
Bandcamp stores all of our music including our frontline catalog releases, our digital series, as well as our unreleased Subscriber Series. If you can’t download the subscriber tracks, make sure you are logged in to your account here. Go to your ‘collections’ tab and look for the download hyperlink on the bottom left of each album ‘page’. If that doesn’t work for you, send us an email and we’ll look into it.

Non-subscribers can stream some of the music on a very limited basis.

What is a FLAC file?
FLAC is an acronym for Free Lossless Audio Codec. Free in this case means that it is an open source codec available for free, so you don’t need any costly software to convert the file type. Lossless refers to the compression level on the audio after conversion. AIF or WAV files are lossless files. MP3s are lossy files meaning the codec compresses the audio, throwing out audio information by sampling a specific number of kilobits per second (i.e. 256 kbps). FLAC files uses a codec that compresses the audio without loss of data, while reducing the large file sizes associated with AIF and WAV files making room for more music on our server and your hard drive.
For information on how to download through Bandcamp, click here.

I just placed an order, but need to change something.
Send us an email as soon as possible and we’ll do our best to accommodate you.

Do you accept returns?
Unless your order arrives damaged or you don’t receive the correct products, we do not accept returns or provide refunds on purchases. If there is a problem with your order, though, send us an email and we will make it right.